Phone +1.415.692.5641 (Worldwide)
Fax +1.415.962.0638 (Worldwide)
267 8th Street
San Francisco, CA 94103
Customer Care Hours
8am - 5pm PST M-F
closed on weekends and selected holidays
If you have an account with us, please enter your e-mail address and password.
Take advantage of our features that are available to our registered customers only!
Please enter your email below and we'll send you a new password.
Fit and Size Information
Due to variations in design and fit of each style, fit/size information for each garment is provided on that particular garment's page. In order to achieve the correct fit, we recommend that you use the sizing information that you find there. Click the "View Size Chart" above the "select size" menu to display the size chart for that product.
Many of our garment are made from delicate fabric, to maintain your new garment and to avoid snags we recommend removing jewelry before trying on.
Follow the care instructions on the label sewn in to the garment. Actual shrinkage results will depend upon care. Washing a garment in hot water and drying it with hot air will increase shrinkage, while washing in cold water and air-drying will minimize shrinkage.
For best results, we recommend you use professional dry cleaning service.
If your garment has beading or jewels it needs to be handled carefully. Please consult an experienced dry cleaning professional about pressing temperature when cleaning to preserve the beading or jewels as best as possible.
We will automatically save the items in your bag for 1 hour after they are added. After 1 hour the items will be released back to the store and will be available for purchase by other customers.
IGIGI Gift eCards can be purchased and used online at IGIGI.com or by phone. Click here to add an IGIGI Gift eCard to your bag. IGIGI Gift eCard will then be emailed to your special someone right away, emailed on a date you specify or emailed to you.
All purchases of Gift Certificate or Gift eCard are final. At this time IGIGI does not offer Gift Certificate or Gift eCard returns.
Redeeming a Gift Certificate, Gift eCard or Coupon Code is easy. Just shop and check out as you normally would. During Checkout you can then enter your Gift Certificate, Gift eCard or Coupon Code code into the entry field on the “My Bag” page.
When you're done shopping, click "Checkout" from the "MyBag" page to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping bag before proceeding to checkout. During checkout, you will be asked to provide:
Changing An Order
The "final review" page lists your order information and gives you a last chance to make any changes. Your order will not be placed and your credit card will not be charged if you do not click "submit order."
Confirming An Order
When you enter your credit card information and click "submit order" on the final review page, we'll give you an order confirmation number. You will also receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and that we've charged your credit card.
Placing an Order by Phone
If you prefer not to order online or need special delivery arrangements, you may call us with your information at 1.877.597.8953 (US only) or +1.415.692.5639 (Worldwide).
Canceling An Order
If you'd like to cancel or change your order, please call 1.877.597.8953 (US only) or +1.415.692.5639 (Worldwide) as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Our purchase cut-off time is 1 PM PST (M-F); i.e., all orders to be shipped on that day must be placed by 1 PM PST (M-F) or they will be shipped the following day. Note that we cannot change or cancel an order once it has entered the shipping process.
Multiple Shipping Addresses
At this time you can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
IGIGI.com accepts the following types of payment:
(Please contact our customer service department at firstname.lastname@example.org for details.)
We do not accept personal checks or cash at this time.
PayPal E-Check Orders
If you are paying with e-check and ordering expedited shipping, please be aware that your order will be shipped only after the payment has been cleared. This may take up to 7 calendar days.
Promo Codes And How To Use Them
Occasionally when you receive a special offer for purchases at IGIGI.com, you will also receive a promotional code to use. This code lets us know that the special offer should be applied to your order.
Using the code is easy. Just shop as you normally would. When you are ready to purchase, on the "My Bag" page, remember to enter your promotional code in the space provided in the "Discount Codes" section of the page. Once you have entered the promotional code and pressed "Apply Coupon", you will see a message confirming that the promotional code has been applied to your order. If there is any problem with the promotional code you've entered, there will be an error message to let you know how to correct the problem before you can continue to check out.
When You are Charged
If you pay for your order with a credit card on the web site, we charge your credit card for the order only when we ship it.
If you pay for your order with an IGIGI Gift Certificate or Gift eCard, we will process your Gift Certificate or Gift eCard as soon as you place your order. In this case, if you choose to cancel an item that is "on order," we refund the Gift Certificate or Gift eCard to cover the cost of the item incluing any applicable taxes and promotions.
Welcome to the IGIGI Website (the "Site"). IGIGI provides this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. We may also reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit sales to dealers, resellers or distributors. If you do not agree to these terms, please do not use this Site.
Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Since IGIGI may revise this Agreement at any time, you should visit this page periodically to review the terms of your use.
Occasionally there may be information on IGIGI.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your IGIGI.com purchase you may return it with your invoice to a IGIGI. Please see our Return Policy.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by IGIGI. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by IGIGI. IGIGI and our other trademarks appearing at this Site are the trademarks of IGIGI Inc.
This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.
User Comments, Feedback, Postcards And Other Submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to IGIGI on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain IGIGI‘s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to IGIGI of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, IGIGI will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. IGIGI is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Links To Other Web Sites And Services
This Site may contain links to other websites that are not under the control of IGIGI. IGIGI has no responsibility for the linked websites nor does it necessarily endorse the linked websites. IGIGI provides the links solely for the convenience and information of its Site users.
IGIGI provides the materials on this site "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. IGIGI expressly disclaims any duty to update or revise the materials on this site, although IGIGI may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that IGIGI shall not be liable for any damages or any kind related to your use of this site.
You agree to defend, indemnify and hold IGIGI harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of California, County of San Francisco and/or the Northern District of California.
On all products in evening dress category only. Discount deducted at checkout after coupon code is applied. Use coupon code 'DRESS4U' at checkout.
Gift with purchase minimum and shipping minimum eligibility applied before discount is taken. No price adjustments on previous purchases. Valid through Monday, 12/23/2013 12:00PM PST.
Free FedEx Ground shipping for all all USA & International
retail customers for 24 hours. Valid from 12/18 00.00 (12AM) to
12/18 23.59 (11:59PM). No minimum necessary. No coupon code.
Automatic selection in the shipping area of checkout.
On all products in New Year's Eve Sale category only.
Discount deducted at checkout after coupon code is applied.
Use coupon code 'NYE2014' at checkout.
Gift with purchase minimum and shipping minimum eligibility applied before discount is taken.
Shipping and gift with purchase promotions end 12/31/13. No price adjustments on previous purchases.
Valid through Thursday, 1/2/14 12:00PM PST.
On all products on site. Excludes gift cards and wedding dresses. Use coupon code 'VALENTINE50' at checkout. Discount taken at checkout after coupon code is applied. May not be combined with any other coupon code within the same order. No price adjustments on previous purchases. Valid through Tuesday, 2/11/14 9:00PM PST.